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gabriellerocha

Remote worker with 7+ years of experience - Last seen ago

Marketing professional with more than 5 years of practical experience and solid knowledge in e-commerce and Telecommunications, delivering solutions always focused on the best customer experience.

+2 years of experience in e-commerce in the Marketing area with two projects for a B2B startup, which in addition to structuring two areas, Customer service and Operation, actively participated in discussions and decisions for the marketing area.
In the project for structuring the Customer Service area, I had as actions, the mapping of points of contact and profile of users by channel, design of service flows and definition of internal and external stakeholders, as well as the identification and implementation of tools for automation of service channels. The area was successfully structured and implemented.
In that same startup, I participated in the Operations area, structuring all inventory management processes, creating new ads, managing salespeople, order delivery flow and reverse logistics.

+3 years of experience in telecommunications, working as Product Owner and Strategic Management, always delivering complete solutions to customers.

As a PO, I worked defining product features, strategic business development, backlog management, executing sprint planning, applying prioritization strategies, monitoring and adjusting features in each sprint, guiding the development team on backlog priorities, approving or disapproving the results presented by the DEVs, elaboration of User Stories based on the demands of the product. In addition to performing data analysis using SQL and reporting.


Skilled in customer service customer support marketing sql product owner metodologia agil 
Fluent in portugueseenglish
Preferred timezone 0,+1,+2,+3,+4,+5,+6,+7,+8
Preferred annual pay (min) $30,000/year
Preferred hourly pay (min) $8/hour
Last seen 10 months ago
Signed up 1 year ago
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๐ŸŽ– Early adopter

Employment

2017 - Now: Digital Marketing Analyst @ Accenture

Education

2014 - 2019: Administrator @ Federal Rural University of Rio de Janeiro

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