Remote worker with 10+ years of experience - Last seen 2 years ago

👩‍💻 Remote IT Helpdesk Specialist | Customer Service Enthusiast 👋

🔧 Problem Solver | 📞 Tech Support | 🌟 Customer Happiness Advocate

🏢 Currently Remote | Anywhere, Mozambique 🌎

📧 Contact: [email protected] | 📞 Phone: +258841749311

About Me:

👩‍💼 Hi, I'm Gabriel! With a passion for technology and a love for helping people, I've spent the last 4 years honing my skills as a Remote IT Helpdesk Specialist with a strong focus on providing outstanding customer service.

Skills:

💻 IT Helpdesk Expertise: Proven track record of providing remote technical support to a wide range of clients, troubleshooting hardware and software issues with precision and patience.

📞 Customer Service Excellence: Customer-centric approach to delivering top-notch support, ensuring every interaction leaves customers satisfied and empowered.

🛠️ Problem-Solving Whiz: Adept at identifying root causes of technical issues and devising efficient solutions to keep systems running smoothly.

🎓 Continuous Learner: Committed to staying updated on the latest IT trends and customer service best practices to deliver cutting-edge solutions.

📈 Data-Driven: Proficient in utilizing analytics and feedback to optimize support processes and enhance customer experiences.

Experience:

💼 Remote IT Helpdesk Specialist | Tech Solutions Inc. | 2018 - Present

Respond to remote customer inquiries, providing timely and effective technical support to resolve hardware and software issues.
Collaborate with cross-functional teams to improve product usability and customer satisfaction.
Earned accolades for consistently exceeding customer service KPIs.
💼 Customer Service Representative | Friendly Electronics | 2015 - 2018

Assisted customers with inquiries, product information, and order processing, fostering lasting relationships and repeat business.
Handled escalated customer issues, ensuring quick resolutions and turning unhappy customers into brand advocates.
Education:

🎓 Degree in Computer Science and mathematics | People's Friendship University of Russia

Certifications:

📜 ITIL Foundation Certification



#RemoteWorker #ITHelpdesk #CustomerService #ProblemSolver #TechEnthusiast #AlwaysLearning #organized

🛂 Nationality	🇲🇿 Mozambique
🏡 Residency	🇲🇿 Mozambique
📍 Location	🇲🇿 Mozambique
Remote OK	rok.co/@gabrielbila
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	msword ms access mspowerpoint ms excel accesspoints html css js mysql remoteworker customerservice onlinesupport
Fluent in	englishportugueserussian
Preferred timezone	Any time
Preferred annual pay (min)	$13,000/year
Preferred hourly pay (min)	$25/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter