Remote worker with 8+ years of experience - Last seen 1 year ago

I'm an experienced Investigation Specialist and Support Operations Specialist, with a proven track record in effectively resolving complex issues and supporting operational excellence.

During my tenure at Amazon from June 2022 to April 2024, I played a pivotal role in assisting with deep dive investigations and root cause resolution for FBA Merchant and seller reimbursement requests. I demonstrated proficiency in evaluating research requests from FBA Sellers regarding lost and damaged inventory, efficiently handling inquiries through various channels such as email, ticketing, and phone calls. MY commitment to excellence was evident in consistently achieving weekly productivity and quality targets.

Prior to my role at Amazon, I served as a Field Sales Executive at Excitel Broadband from October 2020 to March 2022. In this capacity, I excelled in generating new revenue streams by promoting and selling fiber service to both residential and business customers. I prioritized customer satisfaction by providing innovative solutions and demonstrating expertise in B2B sales, account management, and financial industry knowledge. My dedication to meeting sales activity goals while upholding company ethics was commendable.

Before transitioning into the corporate sector, I contributed significantly as a Community Mobilizer at Human Welfare Voluntary Organization from March 2018 to June 2020. I actively participated in the planning, budgeting, and implementation of community development activities, fostering stakeholder engagements through workshops and seminars. I demonstrated strong leadership skills by documenting evidence-based impact stories and supervising programmatic activities, while mobilizing community participation in planning and monitoring community development initiatives.

With my diverse background and expertise in investigation, support operations, sales, and community development, I bring a unique skill set and a passion for driving positive change to any organization I join.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@furqanshawl
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Skilled in	investigation specialist root cause analysis complex issue resolution operational excellence customer service research and evaluation communication email phone ticketing productivity management quality management sales revenue generation account management b2b sales leadership team management stakeholder engagement workshop facilitation documentation reporting community mobilizer impact assessment microsoft office suite word excel powerpoint outlook data analysis excel presentation skills powerpoint
Fluent in	englishhindiurdukashmiri
Preferred timezone	+5, +6, +7, +8, +9, +10
Preferred annual pay (min)	$35,000/year
Preferred hourly pay (min)	$22/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter