Remote worker with 13+ years of experience - Last seen 1 year ago

I am an experienced customer service executive and a quality analyst.

I develop evaluation programs, monitor and evaluate agent-client transactions (calls, emails and chats), provide training and coaching and also create reports/ trend analysis from evaluations done while providing relevant feedback and recommendations to repair defects and to ensure that the quality standards of the organization are met, customers are retained and given the best experience at every interaction.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@francisca_iwelunmor
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	communication microsoft excel analytical skills problem solving customer experience customer management customer retention quality assurance
Fluent in	englishhausaigbo
Preferred timezone	0, +1, +2, +3, +4, +5
Preferred annual pay (min)	$30,000/year
Last seen	1 year ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter