Remote worker with 6+ years of experience - Last seen 9 months ago

I’m a Customer Experience Manager and Account Strategist with 5+ years in high-risk industries like iGaming and FinTech. Based in Tbilisi, Georgia, I’ve built my career around optimizing customer support operations, managing key accounts, and using CRM systems not just to track users—but to actually understand them.

I focus on what works. No fluff, no outdated processes. Whether it’s building scalable support teams, tightening up CRM workflows, or making sure key clients stay happy and engaged, I deliver results that matter.

What I Actually Do:

1. Customer Support Systems That Make Sense:
I design support workflows and help centers that actually help people—not just tick a box. I've created knowledge bases, response templates, and streamlined communication flows that boosted agent efficiency by 70%. Fast support = happy users = better retention.

2. Account Management That Feels Personal (But Scales):
I’ve handled key client portfolios, led onboarding, and kept relationships strong with custom strategies—while making sure everything still ties back to business goals. Clients stay, upsell happens, everyone wins.

3. CRM & Data That Drives Action:
I don’t just “manage a CRM.” I dig into it. I use it to fuel smarter marketing, track user behavior, and spot opportunities before they slip. I turn customer data into real growth—not just reports.

4. Marketing + Sales That Doesn’t Feel Like a Guess:
From running Meta Ads with $2 conversions to syncing up campaigns with client insights, I’ve worked across sales and marketing to make sure messaging hits the right audience at the right time.

5. Business Development That’s Grounded in Reality:
I don’t just chase leads—I build pipelines, test markets, and look for scalable wins. Whether it's through strategic outreach, partnerships, or refining the product-market fit, I connect the dots between what people actually need and what the business can deliver. I’ve pitched, closed, upsold, and cross-sold. But more importantly—I’ve kept the momentum going after the deal is signed.

Built a 100+ article Help Center and 200+ response templates—cut agent workload and boosted CSAT.

Grew monthly partner revenue by 5–10% through tailored solutions and active account monitoring.

Created full-cycle onboarding and CRM flows for high-risk clients in the iGaming space—KYC/AML compliance included.

Helped shape go-to-market strategies, built lead funnels, and closed B2B deals by aligning real customer pain points with tailored solutions.

Worked across multiple markets—B2B, B2C, EMEA, US, LATAM and Asia—with strong cultural adaptation and communication.


I want to work with a team that values clear goals, open communication, and a no-BS approach to growth. Give me room to own my results, and I’ll show you impact fast.

What I’m not into: micromanagement, toxic vibes, or doing “busy work” just to look productive. I want a place where performance is noticed, ideas are welcome, and growth is real—both personal and professional.

🛂 Nationality	🇦🇿 Azerbaijan
🏡 Residency	🇦🇿 Azerbaijan
📍 Location	🇬🇪 Georgia
Remote OK	rok.co/@fr
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
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Skilled in	crm management data analysis marketing campaigns digital marketing social media marketing customer experience account management support management vip client management project management zendesk intercom jira zoho crm livechat liveagent hubspot facebook ads email marketing crypto fintech blockchain leadership team management payment systems financial transactions understanding of kyc aml slack discord helpdesk html
Fluent in	englishazerbaijaniturkish
Preferred timezone	0, +1, +2, +3, +4, +5, +6, +7, +8,
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$30/hour
Last seen	9 months ago
Signed up	9 months ago
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