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@folakemi

Remote worker with 16+ years of experience - Last seen ago

Friendly customer service professional and content writer [with experience in tech, B2B, B2C, SaaS, crypto, investment, retail, sales, help-center articles, blogpost, social media, Edtech, market research] committed to providing high-quality service and developing customer relationships. Excellent interpersonal skill and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using global consumer feedback to improve customer service processes and launching products successfully. Looking for new opportunities in an organization with global team members to scale products and grow exponentially. Also open to internship/entry-level positions in data or cloud engineering, web3 and UI/UX design


Skilled in product management customer support zendesk outreach support engineer html css microsoft365 excel ms office empathy analytical skill time management organizational skill teamwork cold calling research video editing sales 
Fluent in englishyorubaspanish
Preferred timezone -8, -7, -6, -5, -4, -3, -2, -1, 0, +1, +2, +3, +4, +5, +6, +7, +8, +9, +10
Preferred annual pay (min) $10,000/year
Preferred hourly pay (min) $10/hour
Last seen 1 year ago
Signed up 3 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2021 - 2021: Realtor / Customer Success @ Bestate Investment

2020 - 2021: Investment Analyst (crypto, stocks, forex) @ Flypad Piensa

2019 - 2019: Content creator / virtual assistant @ Topson Visuals

2019 - 2020: Online tutor @ Brainly, USA

2019 - 2020: Product manager @ Whiteveil Travels & Tours

2018 - 2018: Researcher @ Federal Institute of Industrial Research, Oshodi

2017 - 2018: Social media manager @ Laughmatta

2013 - 2014: Operations manager / customer care rep @ Estas Fashionista, USA

2010 - 2013: Sales specialist / customer service rep @ Iyabo stores retail

Side Projects

2019 - 2019: Aphrodisiac Research in fruits

2015 - 2016: Community health

Education

2023 - 2023: Product management @ Great Learning

2022 - 2022: Html & Css @ Scribr

2015 - 2019: BSc Biochemistry @ University of Lagos

6ms