Remote worker with 7+ years of experience - Last seen 1 year ago

Customer Success Manager | SaaS Expert | Advocate for Customer-Centric Growth

Hi, I’m Fernanda Portela, a passionate and results-driven Customer Success professional with 6+ years of experience in the SaaS industry. Throughout my career, I’ve managed diverse portfolios, collaborated with cross-functional teams, and delivered measurable results that drive customer satisfaction and business growth.

What I Bring to the Table:

Retention Expert: Consistently maintained churn rates under 5%, ensuring long-term customer success.
Growth Strategist: Expanded my book of business by 150% through upselling and cross-selling strategies.
Collaborator: Partnered seamlessly with Sales, Engineering, Product and Marketing to deliver exceptional customer experiences.

I thrive in dynamic, remote environments and believe that a satisfied customer is the best form of marketing. My passion lies in building meaningful relationships, solving complex challenges, and helping customers achieve their goals.

Looking forward to connecting with you!

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@fernandaportela
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success communication retention expansion excell salesforce hubspot account growth churn mitigation upselling cross selling data driven customer centric time management problem solving teamwork adaptability saas b2b relationships
Fluent in	portugueseenglishspanish and french
Preferred timezone	CTS, EST
Preferred annual pay (min)	$50,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter