Remote worker with 17+ years of experience - Last seen 2 years ago

• Results-driven technical support professional with expertise in troubleshooting and resolving complex technical issues
• Proficient in analyzing data to identify areas for improvement and to ensure customer satisfaction
• Excellent in diagnosing and resolving complex issues encountered by users
• Skilled in navigating diverse ticketing systems, including Remedy and ServiceNow.
• Experienced in delivering compassionate and empathetic customer service.
• Proven ability to develop work assignments, foster cross-functional collaboration, with expertise in overseeing a team of 30 through effective training and supervision.
• Experienced in various industries, including healthcare, education, and IT services.

🛂 Nationality	🇨🇦 Canada
🏡 Residency	🇨🇦 Canada
📍 Location	🇨🇦 Canada
Remote OK	rok.co/@fernandame
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LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	technical support troubleshooting information technology documentation communication triage training knowledge base management customer service team collaboration active directory help desk software windows operating systems
Fluent in	englishportuguesespanish
Preferred annual pay (min)	$45,000/year
Preferred hourly pay (min)	$25/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter