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@fdroura

Remote worker with 16+ years of experience - Last seen ago

I am an IT Support Specialist with 10+ years of experience providing L1 user support and assisting L2 technical operations in fully remote environments. Currently working in an IT outsourcing company, supporting multiple clients simultaneously and interacting directly with end users and business owners.

Hands-on experience in Microsoft 365 administration, cloud migrations, and troubleshooting. Focused on delivering reliable solutions and maintaining high client satisfaction in remote, multi client environments.


Skilled in microsoft 365 exchange sharepoint entra id azure ad windows macos hyper v vmware google workspace office365 helpdesk it support veeam 
Fluent in spanishenglishportuguese
Preferred annual pay (min) $18,000/year
Last seen 1 month ago
Signed up 1 month ago
Badges πŸ‘¨β€πŸ’» Remote worker

Employment

2023 - present: Technical Support L1 & L2 (Fully Remote - Multi-client environment) @ Tec-Ser

2022 - 2023: Technical Support L1 (On-site & Remote) @ Tec-Ser

2010 - 2019: IT Support Coordinator - Managed IT operations and training @ Laboratorio Hidalgo S.A.

Education

2020 - 2021: Master’s Degree in Digital Marketing @ EUDE

2019 - 2020: MBA - Master in Business Administration @ EUDE

2010 - 2015: Bachelor’s Degree in Business Administration @ UEAN

3ms