I am an IT Support Specialist with 10+ years of experience providing L1 user support and assisting L2 technical operations in fully remote environments. Currently working in an IT outsourcing company, supporting multiple clients simultaneously and interacting directly with end users and business owners.
Hands-on experience in Microsoft 365 administration, cloud migrations, and troubleshooting. Focused on delivering reliable solutions and maintaining high client satisfaction in remote, multi client environments.
| ๐ Nationality | ๐ฆ๐ท Argentina |
| ๐ก Residency | ๐ง๐ท Brazil |
| ๐ Location | ๐ง๐ท Brazil |
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rok.co/@fdroura |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | microsoft 365 exchange sharepoint entra id azure ad windows macos hyper v vmware google workspace office365 helpdesk it support veeam |
| Fluent in | spanishenglishportuguese |
| Preferred annual pay (min) | $18,000/year |
| Last seen | 9 days ago |
| Signed up | 9 days ago |
| Badges |
๐จโ๐ป Remote worker ๐ฅ Newbie |
2023 - present: Technical Support L1 & L2 (Fully Remote - Multi-client environment) @ Tec-Ser
2022 - 2023: Technical Support L1 (On-site & Remote) @ Tec-Ser
2010 - 2019: IT Support Coordinator - Managed IT operations and training @ Laboratorio Hidalgo S.A.