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@falcromcss

Remote worker with 8+ years of experience - Last seen ago

Looking for a remote Techincal support engineering 2 role where I can grow, solve complex technical problems, and contribute to high-impact teams. I want a role that values learning, ownership, and delivering great support experiences.


Skilled in it support technical support service desk help desk l1 l2 system administration sysadmin windows windows server active directory domain services dns dhcp tcp ip networking vpn firewalls o365 office365 microsoft 365 cloud support google workspace device management endpoint management troubleshooting hardware diagnostics software troubleshooting virtualization remote support teamviewer anydesk ticketing systems servicenow jira zendesk monitoring tools scripting powershell documentation knowledge base backup management incident management customer service customer success problem solving escalation management performance tuning pc building gaming hardware support gaming software support alienware support 
Fluent in spanishenglish
Preferred timezone -8,-7,-6,-5,-4
Preferred annual pay (min) $28,000/year
Preferred hourly pay (min) $17/hour
Last seen 1 month ago
Signed up 1 month ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

Employment

2018 - 2025: Senior L2 Technical Support Engineer @ Dell

Education

2023 - 2023: Google Cloud Computing Foundations @ Google Cloud Academy

2022 - 2023: Physical and Cloud IT Certification @ UCreativa

2022 - 2023: Cisco Network average technician CCNA @ Virtual Learning of America (Studies โ€“ not CISCO ceritifation)

2016 - 2017: Bilingual executive for service centers @ INA

7ms