Customer Support agent with experience in handling customer queries and data management.
โบ 2+ years of experience in Customer Support.
โบ Proven excellence in online/Remote working
CAREER HIGHLIGHTS
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โบ Received an average 85% customer satisfaction rating to date, 15% higher than the company average
โบ Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
AREAS OF EXPERTISE
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โบ Social Media
โบ Chat Support
โบ Email support
โบ Outbound customer support
โบ Inbound Customer Support
๐ Nationality | ๐ฐ๐ช Kenya |
๐ก Residency | ๐ฐ๐ช Kenya |
๐ Location | ๐ฐ๐ช Kenya |
Remote OK | rok.co/@europhia |
X | europhiasidi_ |
Skilled in | customer support customer service content writing data entry |
Fluent in | englishswahili |
Preferred timezone | All |
Preferred annual pay (min) | $25,000/year |
Preferred hourly pay (min) | $8/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2020 - Now: Customer support agent @ Save This Life
2019 - 2020: Chat support @ TxtCart Llc
2014 - 2019: Actuarial science @ Dedan Kimathi university of Technology