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@erikaed

Remote worker with 15+ years of experience - Last seen ago

I am an experienced professional with a strong background in sales, cold calling, technical support, and customer service. Over the years, Iโ€™ve developed a well-rounded skill set that allows me to thrive in fast-paced environments and consistently deliver exceptional results.

In sales, I have a proven track record of generating leads and closing deals by understanding customer needs and offering tailored solutions. Iโ€™m particularly skilled at cold calling, where Iโ€™ve successfully initiated new business opportunities and built long-term client relationships. My ability to engage potential clients and drive sales has been a key contributor to my success.

In addition to sales, I have extensive experience in technical support, where Iโ€™ve helped customers resolve issues and provided in-depth guidance on products and services. Iโ€™m always focused on delivering clear, effective solutions that enhance the customer experience and build trust.

Customer service is at the core of everything I do. I take pride in offering friendly, timely, and efficient support, ensuring that customers feel valued and heard. Whether troubleshooting technical issues or answering questions, I always aim to go the extra mile to exceed expectations.

With a passion for problem-solving and a customer-first mindset, Iโ€™m always looking for ways to contribute to team success and drive positive outcomes for both the business and the clients I serve.


Skilled in office365 data entry cold calling technical support go high level marketing sales excel word google docs zendesk zenmaid hubspot customer support dochub qds b2b and b2c sales troubleshooting problem solving customer retention quality assurance negotiation closing deals prioritization task management multitasking meeting deadlines adaptability flexibility microsoft office suite crm software helpdesk ticketing system virtual meeting platforms 
Fluent in englishfilipinospanish
Preferred annual pay (min) $16,000/year
Preferred hourly pay (min) $7/hour
Last seen 9 months ago
Signed up 9 months ago
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Employment

2024 - 2025: Virtual Assistant @ Heaven LLC

2022 - 2024: Cold Caller @ Grateful Day Demolition

2019 - 2022: Associate Support Analyst @ Yourmembership

2017 - 2019: Team Lead/ Performance Development Coach @ ePerformax

2015 - 2017: Telephone Banker @ Convergys

2011 - 2015: Lead Agent @ Exxpert Communications Inc

Education

2008 - 2013: Information Technology @ University of Cebu - Banilad

10ms