Results-driven IT Professional with over 4 years of expertise spanning technical support, network administration, and infrastructure management. Demonstrates consistent excellence in resolving 35-40 complex technical cases daily while maintaining exceptional customer satisfaction rates. Combines strong academic credentials in Network & Information Security with practical experience in implementing IT solutions across diverse business environments.
Proven track record of delivering tangible business value through technical expertise, process optimization, and superior customer service. Currently seeking a remote position with an established organization where I can leverage my technical prowess and customer-centric approach to drive operational excellence and innovation.
2024 - Now: Care Centre Executive @ Eir Ireland
2023 - 2023: Social Media Manager @ Walk21 Foundation
2023 - 2023: Sales Assistant @ Woodies DIY Limited
2019 - 2023: IT Administrator @ Abba & Wandu Engineers
2019 - 2019: Technical Support Engineer @ Angani Limited
2023 - 2024: M.Sc. Network & Information Security @ Griffith College Limerick
2013 - 2019: B.Sc. Computer Science @ Multimedia University of Kenya
2013 - 2013: Certificate in Business Information Technology @ Graffins College