Remote worker with 10+ years of experience - Last seen 1 year ago

Dedicated Computer Science graduate with six years of experience and a track record supporting professional needs with well-organized precision. Skilled Customer Service, office administration, inventory management and cash operations. Dependable self-starter and a team player working with high levels of professionalism and still have fun.
Problem solver who thinks outside the box to resolve problems and improve customer satisfaction. Result-oriented and consulting on products with compassion or upselling solutions for their issues with a smiles.
Good communication skills and paying attention to details, delivery work that is of a high standard on time and developing relationships to ensure customer loyalty and business growth.

The following are my skills:

-Microsoft Office proficiency.
-Creative problem solving.
-Demonstrate excellent written & verbal communication skills, with the ability to communicate subjects to a diverse audience.
-Customer Service proficiency
-Strong PC Skills and professional
-Telephone etiquette.
-Time management
-Inventory Management
-Appointment setting
-Enjoy working with a Team and building relationship
-Ability to multi-task (type while talking to customer)
-Excellent interpersonal skills
sales & marketing
-Purpose driven and paying keen attention to details.
-Excellent knowledge of customer
relations and excellent
-Conflict resolution skills
-Good working knowledge of communication and workspace management tools: Zoom, slack, trello, hubSpot, zendesk, Google suite, etc.
-Excellent managerial skills
Report writing, making research, and recommending efficient and industry-related finding.

My previous experience are as follows:

Greeting customers with a warm smile, asking well-rounded questions to identify issues.
Providing prompt and accurate answers to both internal and external customers through telephone, email, and chat
Coming up with great ideas to solve problems.
Thinking quickly and offering suggestions.
Assists customers in determining product needs and provides basic assistance on product.
Delivering consistent customer service and exceeding targets.
Detailed product and service advice are being offered according to the customer needs.
Identify sales opportunities and offer suggestions for complementary items to customers
Guide customer in using products and services.
Answering customer's inquiries, including customer's problems and/ or complaint requiring interpretation, investigation and follow-up.
Sets up new customer accounts and enters customer transaction.

I'm looking forward to working with companies that needs customer service officer, virtual assistant, appointment setting and lead generation.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@ejiogu_mercy
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service virtual assistant appointment setting lead generation
Fluent in	english
Preferred timezone	+10
Preferred annual pay (min)	$65,000/year
Preferred hourly pay (min)	$50/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter