Enthusiastic and results-driven Customer Service Specialist with extensive experience in client engagement and support, providing exceptional service in fast-paced, virtual environments. Proven track record of enhancing client satisfaction through active listening and effective problem-solving, while managing diverse customer interactions and fostering long-term relationships that drive repeat business. Strong work ethic and adaptability consistently exceed performance metrics, achieving an increase in repeat customers. Expertise in leveraging data-driven insights to enhance service delivery and operational efficiency, along with proficiency in Applicant Tracking Systems (ATS) to optimize client resumes. Committed to continuous learning and collaboration, focused on supporting the goals of Global Elite Texas and its clientele.
| ๐ Nationality | ๐ณ๐ฌ Nigeria |
| ๐ก Residency | ๐ณ๐ฌ Nigeria |
| ๐ Location | ๐ณ๐ฌ Nigeria |
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rok.co/@ediboocholigmailcom |
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| Skilled in | customer service client engagement communication skills problem solving virtual support active listening relationship management adaptability conflict resolution data driven insights remote work service delivery performance metrics follow up procedures client satisfaction crm software multitasking teamwork time management client retention sales support feedback analysis training and dev ats optimization digital communication process improvement continuous learning |
| Fluent in | englishhausa |
| Preferred timezone | +1,+2,+3, +4,+5,+6, +7,+8,+9 |
| Preferred annual pay (min) | $50,000/year |
| Preferred hourly pay (min) | $30/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - Now: Freelance Resume Writer @ Talent Worldwide Inc.
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2020 - 2024: Supervisor/Manager/Accountant @ Ocean Growth Homes Limited
2017 - 2020: Customer Service and Business Development Executive @ Zenith Bank Plc, Nigeria
2007 - 2011: Economics @ Ahmadu Bello University, Zaria