I'm proficient in superior client care and employee relations, metrics & QA call monitoring. Responsible for submission of Internal Management Reports for escalations to various departments regarding: payment processing, corrections of claimant statements, expediting issues found in daily tasks, de-escalation of issues & calls when required, while maintaining professional boundaries. Trained to perform necessary standard daily operations throughout the peak of the COVID crisis. Comfortable leading teams from small to teams of 320+ representatives. Working remotely through multiple programs and proprietary CRM systems. Training regarding, insurance benefits, health and wellness products as well as constructive team building. Providing 1-on-1 client care with daily/weekly team support to direct reports. Manage and delegate travel calendars and logistics for trade shows and training for the entire team. Assigned management of proprietary client documents and PII, while tracking and flagging potential for fraud to be escalated on priority basis for workflow. Met professional standards for fulfillment and utilized tools and training efficiently. Exceeded team goal of quality standard performance rate, in addition to assigned projects. Adaptable as business demands required. Completed any and all role standard certification requirements.
All while being a newly wed, new home owner in a new state, DIYing renovations, raising & mainstreaming an autistic teen into the workforce, driving lessons & teaching equitable life skills. I thrive in order yet am adaptive in my approach to life & career solutions. Willing to unlearn to relearn in order to be successful in pursuit of work life balance and real joy. My hobbies include but not limited to: reading voraciously, crocheting and home style gourmet cooking, (proudly) *won a work "bake off" by presenting a coconut cream cheese flan topped with raspberries (all organic), as well as holistic self-care & meditation.
๐ Nationality | ๐บ๐ธ United States |
๐ก Residency | ๐บ๐ธ United States |
๐ Location | ๐บ๐ธ United States |
Remote OK | rok.co/@dvale81 |
Skilled in | video text conferencing google drive docs sheets word excel teams web based tools collaboration customer support communications social media qa ar data entry transcription project management scheduling writing editing reports time management logistics workflows sops crms |
Fluent in | englishspanish |
Preferred timezone | +4 |
Preferred annual pay (min) | $52,000/year |
Preferred hourly pay (min) | $25/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2017 - Now: Team lead @ MyDailyChoice
1999 - 2004: Student @ PHCC