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@dorothyhugo20

Remote worker with 5+ years of experience - Last seen ago

Experienced Senior Analyst and Service Desk
professional with expertise in troubleshooting
hardware, software, cloud technologies, and VoIP
systems. Skilled in resolving technical issues,
managing incidents, configuring and supporting VoIP
infrastructures (including SIP trunking, PBX
management, and call quality troubleshooting),
Strong analytical and customer service skills, with a
focus on improving operations, and delivering reliable
voice communication solutions.


Skilled in technical support customer support voip support helpdesk servicedesk 
Fluent in english
Preferred timezone +1
Preferred annual pay (min) $45,000/year
Preferred hourly pay (min) $20/hour
Last seen 9 months ago
Signed up 9 months ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

Employment

2025 - 2025: IT Technical Support @ Blink Voice Telecommunications

2024 - 2025: Senior Analyst @ HCL Technologies

2023 - 2024: SW/APP/Cloud Tech Support Associate @ Accenture

2021 - 2023: Customer Experience Executive @ Probe Group

Education

2010 - 2012: Computer Science and Information Technology @ Computer Science Technological College

7ms