Whether it's documenting business practices, working with agile teams, increasing customer adoption via guides, tutorials, customer support, webinars or customer onboarding videos, I thrive on the creative collaborative process. The results are fantastic customer experience and increased revenue.
๐ Nationality | ๐ต๐ญ Philippines |
๐ก Residency | ๐ต๐ญ Philippines |
๐ Location | ๐ต๐ญ Philippines |
Remote OK | rok.co/@domdreu |
๐ Website | domdreu.brick.do |
Skilled in | agile project management agile dev customer success sop documentation customer onboarding customer success video editing knowledge transfer instructor led training adult learning it service management copywriting digital marketing content creator user guide product tours system validation qa testing waterfall servicenow salesforce jira atlassian suite camtasia final cut pro community content |
Fluent in | englishfilipino |
Preferred annual pay (min) | $60,000/year |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2014 - Now: Sr. Business Analyst @ PMI
2013 - 2014: Trainer @ HCL
2009 - 2013: Training Specialist @ Fedsoft Phlippines
2006 - 2009: Assistant Training Manager @ Teleperformance Philippines
2004 - 2006: Technical Support Representative @ West Contact Services (Acquired by Alorica Philippines)
2003 - 2004: Customer Support Representative @ Link2Support (Acquired by Concentrix Philippines)
2020 - 2020: Digital Marketing Specialist @ CIIT Philippines
2000 - 2003: BS Mechanical Engineering @ Technological Institute of the Philippines