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@dodiatendai

Remote worker with 18+ years of experience - Last seen ago

I am a results-driven Customer Service and Business Development professional with over 5 years of diverse experience across the UK and Zambia, successfully enhancing customer satisfaction, improving operational efficiency, and driving business growth. With a background in administration, financial oversight, and client relationship management, I bring a well-rounded skill set suited to dynamic business environments.

My experience spans industries including cosmetics, education, hospitality, catering, and real estate. Iโ€™ve led initiatives that boosted customer retention by 20%, streamlined financial reporting processes, and coordinated impactful business development events. Iโ€™m highly proficient with CRM systems, Microsoft Office, and data management, and I excel at fostering strong client and team relationships.

Currently, Iโ€™m seeking a remote opportunity where I can leverage my expertise in customer engagement, administration, and business development. Iโ€™m especially interested in roles that value proactive communication, strategic thinking, and operational excellenceโ€”where I can contribute meaningfully while maintaining flexibility and work-life balance.


Skilled in customer support business dev crm remote administration client relations communication microsoft office process optimization event management financial reporting budgeting data entry operations management problem solving customer retention virtual assistance online coordination cross functional teamwork conflict resolution organizational skills remote work b2b support customer success workflow automation 
Fluent in english
Preferred timezone -2, -1, 0, +1,
Preferred annual pay (min) $40,000/year
Preferred hourly pay (min) $17/hour
Last seen 8 days ago
Signed up 6 months ago
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Employment

2020 - 2025: Career Break @ Family Member Carer

2017 - 2020: Customer Service & Business Administrator @ Independent Consultant

2014 - 2016: Tutor & Academic Coordinator @ Advance Teaching College

2013 - 2013: Administrative & Operations Manager @ Rollyโ€™z Catering Services Ltd

2012 - 2013: Assistant Manager โ€“ Hospitality & Events @ Wazambi Lodge

2008 - 2009: Office Administrator โ€“ Real Estate & Finance @ Homenet Zambia

Education

2008 - 2012: Bachelor of Business Administration @ DMI St Eugene University

9ms