I am a results-driven Customer Service and Business Development professional with over 5 years of diverse experience across the UK and Zambia, successfully enhancing customer satisfaction, improving operational efficiency, and driving business growth. With a background in administration, financial oversight, and client relationship management, I bring a well-rounded skill set suited to dynamic business environments.
My experience spans industries including cosmetics, education, hospitality, catering, and real estate. Iโve led initiatives that boosted customer retention by 20%, streamlined financial reporting processes, and coordinated impactful business development events. Iโm highly proficient with CRM systems, Microsoft Office, and data management, and I excel at fostering strong client and team relationships.
Currently, Iโm seeking a remote opportunity where I can leverage my expertise in customer engagement, administration, and business development. Iโm especially interested in roles that value proactive communication, strategic thinking, and operational excellenceโwhere I can contribute meaningfully while maintaining flexibility and work-life balance.
| ๐ Nationality | ๐ฟ๐ฒ Zambia |
| ๐ก Residency | ๐ฌ๐ง United Kingdom |
| ๐ Location | ๐ฌ๐ง United Kingdom |
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rok.co/@dodiatendai |
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| Skilled in | customer support business dev crm remote administration client relations communication microsoft office process optimization event management financial reporting budgeting data entry operations management problem solving customer retention virtual assistance online coordination cross functional teamwork conflict resolution organizational skills remote work b2b support customer success workflow automation |
| Fluent in | english |
| Preferred timezone | -2, -1, 0, +1, |
| Preferred annual pay (min) | $40,000/year |
| Preferred hourly pay (min) | $17/hour |
| Last seen | 8 days ago |
| Signed up | 6 months ago |
| Badges |
๐จโ๐ป Remote worker |
2020 - 2025: Career Break @ Family Member Carer
2017 - 2020: Customer Service & Business Administrator @ Independent Consultant
2014 - 2016: Tutor & Academic Coordinator @ Advance Teaching College
2013 - 2013: Administrative & Operations Manager @ Rollyโz Catering Services Ltd
2012 - 2013: Assistant Manager โ Hospitality & Events @ Wazambi Lodge
2008 - 2009: Office Administrator โ Real Estate & Finance @ Homenet Zambia
2008 - 2012: Bachelor of Business Administration @ DMI St Eugene University