Remote worker with 10+ years of experience - Last seen 10 months ago

During my working experience, I have developed the following skills: Human Resources & People Management – Hiring, onboarding, payroll processing, benefits administration, compliance, and employee engagement; Customer Service & Operations – Front-office support, training sessions, problem-solving, and transitioning services to digital platforms; Administrative & Workplace Management – Budgeting, vendor management, procurement, event coordination, and safety compliance; Process Optimization & Problem-Solving – Identifying inefficiencies and implementing improvements to enhance service and employee satisfaction; Marketing & Public Relations – Branding, event planning, advertising campaign execution, and account management; Multilingual Communication – Fluent in English and Italian, enabling cross-cultural collaboration and customer engagement; Tech-Savvy – Experience with Zendesk, digital customer support tools, and office management platforms.
Each job has offered different objectives that have led to achievement such as: Led the transition of customer service operations to virtual platforms at Beat Ride App using Zendesk, ensuring seamless assistance post-COVID-19; Established a Quality department in customer experience to refine internal processes and enhance service satisfaction; Successfully managed HR and workplace administration at Mobility DAE Colombia - VEMO, ensuring compliance with social security regulations and improving employee engagement; Negotiated and secured vendor contracts for office operations, workplace supplies, and employee benefits, optimizing costs and service quality; Developed training programs for new employees and drivers, improving onboarding efficiency and customer satisfaction.

🛂 Nationality	🇨🇴 Colombia
🏡 Residency	🇨🇴 Colombia
📍 Location	🇨🇴 Colombia
Remote OK	rok.co/@dkarolina
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	human resources people management customer service administrative workplace management process optimization problem solving multilingual tech savvy
Fluent in	spanishenglishitalian
Preferred timezone	+5, +6, +7.
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$8/hour
Last seen	10 months ago
Signed up	10 months ago
Badges	👩‍💻 Remote worker