Experienced customer service professional with a proven track record
in resolving complex issues, managing complaints, and ensuring
exceptional customer satisfaction across multiple channels.
Demonstrates expertise in order fulfilment, stakeholder collaboration,
and problem-solving, with a strong focus on meeting delivery targets
and optimising operations. Skilled in communication and relationship
building, fostering trust with customers and internal teams while
excelling in multitasking and time management. Proficient in CRM
software such as Shopify and Linnworks, with multilingual fluency in
English, Portuguese, Spanish, and French. Career goals include
leveraging extensive experience to drive operational excellence and
enhance customer experiences within dynamic environments.
| ๐ Nationality | ๐ต๐น Portugal |
| ๐ก Residency | ๐ฌ๐ง United Kingdom |
| ๐ Location | ๐ฌ๐ง United Kingdom |
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rok.co/@dianac |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer service support leadership skills order fulfilment problem solving order fulfilment multitasking time management complaint management crm software excel powerpoint word |
| Fluent in | portuguesespanishfrenchenglish |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $18/hour |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐ฉโ๐ป Remote worker |
2024 - Now: Customer Service Representative @ Home and Garden Extras
2018 - 2024: Senior Analyst Customer Fulfilment Iberia @ SC Johnson Wax UK
2017 - 2018: Demi Chef the Rang @ Pennyhill Park, an Exclusive Hotel & Spa -
2008 - 2013: Bachelor Degree International Relations (Political Science) @ Falcuty of Economics