Remote worker in Mumbai, India with 8+ years of experience - Last seen 3 years ago

Hello ! I’ve 4 years of experience in customer-facing roles. I’m currently based out of India, working as a Principal - Customer Success with a growth stage start-up called Lynk (Series - B start up). I look at customers and business for the India & APAC region.

I’m someone who believes in 1% improvements every day and a get-things done and putting your best foot forward attitude - both personally and professionally.

In my current position, my recent challenge has been to drive retention, increase product adoption, and upsell through value creation and delivery. I introduced control measures and programs to increase the value obtained for our clients. This helped us improve customer satisfaction levels and achieve an NPS of 8.9 / 10.

Besides work, I travel (recently I went to Europe a couple of months back) I trek (50+ treks in India & Himalayas) and enjoy sports such as F1, Football & Cricket.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@deepshah
🔗 Website	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success onboarding retention management churn crm client solutions account management client relationship
Fluent in	englishhindigujarati
Preferred timezone	+5.5
Preferred annual pay (min)	$25,000/year
Last seen	3 years ago
Signed up	3 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter