Remote worker with 9+ years of experience - Last seen 8 months ago

A customer success professional with 6+ years of experience leading customer success initiatives, driven Net Promoter Score (NPS) by over 50 basis points. Reduced churn rate by 30% and onboarded over 5,000 clients across 4 products worth over $7Million.

ACHIEVEMENTS
1. Led the onboarding of VysyTour to 100+ clients in the first month of MVP, driving user adoption by 75%.
2. Led 200+ client onboarding across business and individual accounts, driving a 98% Client return rate.
3. Promoted the adoption of digital products, contributing a 25% increase to the banks’ revenue.
4. Identified and implemented changes improving overall customer experience and satisfaction by 80%.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇨🇦 Canada
📍 Location	🇨🇦 Canada
Remote OK	rok.co/@debragold18
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success onboarding client training gap analysis tier 4 sme support data analysis excel sql tableau root cause analysis experience optimization triage resolution project management feedback analysis churn reduction client retention saas customer advocacy
Fluent in	englishyoruba
Preferred timezone	-5
Preferred annual pay (min)	$60,000/year
Preferred hourly pay (min)	$30/hour
Last seen	8 months ago
Signed up	11 months ago
Badges	👩‍💻 Remote worker