Are you looking for a customer support professional who can handle your customers with empathy, clarity, and efficiency? Do you need help managing customer inquiries, following up on requests, and keeping your support process organized?
I am a Professional in Modern Languages with a business focus and over five years of experience in customer support and corporate environments. I help businesses provide a positive customer experience by responding to inquiries, tracking cases, and ensuring timely and accurate follow-ups. I focus on being reliable, organized, and easy to work with while representing your brand in a professional way.
What I can help you with:
- Customer support via email, chat, and phone
- Handling inquiries, complaints, and follow-ups
- CRM and ticketing system updates
- Customer communication in English, Spanish, and French
- Coordination with internal teams and service providers
- Basic reports and case tracking
I am comfortable working remotely, learn new tools quickly, and always aim to deliver high-quality support that helps both customers and the business.
| ๐ Nationality | ๐จ๐ด Colombia |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@dayrojas893 |
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| Skilled in | customer experience english google forms gmail customer support data entry email communication phone communication inbound inquiry |
| Fluent in | spanishenglishfrench |
| Preferred timezone | -6,-5,-4 |
| Preferred hourly pay (min) | $7/hour |
| Last seen | 15 days ago |
| Signed up | 1 month ago |
| Badges |
๐ฉโ๐ป Remote worker |
2023 - 2025: Customer Service Representative @ Evergreen Shipping Agency
2022 - 2023: Customer Service Representative @ Travel and Education
2020 - 2022: Customer Service Advisor @ CSE Progresa
2016 - 2019: Bachelorโs Degree in Modern Languages @ Universidad ECCI