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dayangm

Remote worker with 17+ years of experience - Last seen ago

Hi, I'm Dayang! I am an extremely personable and highly motivated customer support and communications specialist. I have 15+ years of international client-facing experience and leadership roles in multi-cultural companies with globally dispersed teams. My focus is on high-volume customer service by email and chat, as well as handling social media messages and comments. I have led customer support teams of 5-15 people where I oversee hiring and on-boarding, develop and document a knowledge base and SOP's, build and update macros responses, and resolve escalated customer issues that need a little more TLC. I enjoy working with teams -- whether it's proofreading emails and social media posts from the marketing team, tracking down an order with shipping and fulfillment, or directly collaborating with the CEO about how best to deliver consistently impressive numbers while maintaining service quality standards and maximizing revenue. Most of all, I love the feeling of a customer being blown away by every positive interaction with me!


Skilled in customer support customer service virtual assistance email google suite helpscout woocommerce slack asana canva shipstation proofreading editing content writing research klaviyo basecamp microsoft office research social media management 
Fluent in englishfilipino
Preferred annual pay (min) $60,000/year
Preferred hourly pay (min) $15/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2017 - 2022: Head Of Support @ ANG Ventures

2014 - 2017: Communications Manager @ EcoRevolution

2012 - 2013: Assistant to the CEO @ Jetex Flight Support

2009 - 2012: Assistant to the Managing Director / Office Manager @ Emirates Beton

2007 - 2009: Guest Service Executive @ Jumeirah Hotels Group

Education

2000 - 2004: BA Broadcast Communication @ University of the Philippines

657ms