Remote worker with 6+ years of experience - Last seen 3 months ago

Customer Operations professional with solid experience in the EMEA region,
especially the DACH market. Background in Public Policy Management and an
MBA in Strategy, focused on optimize customer experience, team
performance, and operational efficiency. Proven track record in FCR, CSAT
and other performance KPIs.
Driven by a passion for people development, process optimization, and data
analysis. Seeking roles in management or as a CX Analyst to apply my skills
and deliver impactful results.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@dax_de_paula
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	cx cs kpi csat nps fcr aht sla ola itil based incident ticket management intercom shopify hub crm multichannel support data analysis power bi excel saas ecommerce
Fluent in	portuguesegermanenglishspanish
Preferred annual pay (min)	$30,000/year
Last seen	3 months ago
Signed up	1 year ago
Badges	🧑‍💻 Remote worker 🎖 Early adopter