In my recent roles, I have demonstrated a knack for collaborating effectively with cross-functional teams to develop and enhance support resources, elevate customer service standards, and craft engaging marketing materials. My experience includes managing social media platforms, coordinating certifications, and liaising with vendors, showcasing my versatility in handling diverse administrative responsibilities.
Furthermore, my previous remote work experience across multiple countries has equipped me with the adaptability and efficiency required for virtual support roles. I have successfully moderated forums, managed online store inventory, and provided insightful reporting to clients, highlighting my ability to excel in virtual environments.
In addition to my administrative prowess, I possess strong technical skills in troubleshooting software and hardware issues, server administration, and data processing, further bolstering my capability to deliver comprehensive support.
2016 - Now: Customer Service Maintenance (Remote) @ Boonsoftware Consulting Pte Ltd
2011 - 2015: Information Technology Program Manager (Singapore) @ Webtribe Pte Ltd
2009 - 2011: Customer Service Engineer (Singapore) @ Pioneer Infotech Pte Ltd
2007 - 2009: Technical Support Professional Level 1 (Remote) @ Stream Global
1994 - 1999: Bachelor of Science in Information and Computer Science @ University of Cebu