SUMMARY
Information Technology veteran with over 26 years of experience in IT consulting and advisory roles. Renowned for delivering exceptional in local and international contexts client experiences.
My key achievements include successfully overseeing the launch of 10 new business units, leading diverse teams of IT professionals, and collaborating with cross-functional teams across industries such as Web, Manufacturing, and BPOs.
Recently, I have ventured into the video game industry with a personal ongoing project, as well as Crypto Trading for LATAM, where I am currently working on project (in Spanish) aimed for entry-level stakeholders.
GOALS
My main objective is continuing to grow as a versatile and adaptable professional in the technology field. Iโm passionate about solving complex problems, optimizing processes, and leading innovative projects that create a positive impact in any environment Iโm part of.
EXPERIENCE
\.> IT Infrastructure Management: Designed, managed, and optimized IT infrastructure for scalable, efficient and reliable operations.
\.> IT Project Management: Led and coordinated IT projects, ensuring timely delivery within budget.
\.> Technical Support: Provided advanced local and remote troubleshooting and support for network and system issues.
\.> Information Security Management: Implemented and monitored measures to safeguard company data and systems.
\.> Vendor Management: Negotiated and managed vendor contracts for IT equipment and services.
\.> Compliance Management: Ensured adherence to IT policies, industry standards, and regulatory requirements.
\.> Staff Development and Training: Trained and mentored IT and operations staff to enhance their technical skills and performance.
\.> Customer Relationship Management: Built strong connections with local and international clients by delivering tailored technical solutions, fostering trust and open communications ensuring high client satisfaction ratings and loyalty.
\.> Incident Management: Identified, analyzed, and resolved critical IT incidents to minimize downtime and optimize system performance.
\.> New Technology Evaluation and Adoption: Assessed and integrated emerging technologies to improve process efficiency and performance across diverse environments.
\.> Budgeting and Cost Management: Managed IT budgets effectively to balance cost optimization and quality delivery.
\Network Management\.> Data Center: Designed, implemented, managed, and optimized MDF and IDF across branches.
\Network Management\.> Palo Alto Networks: Configured and maintained Palo Alto firewalls to ensure secure network operations.
\Network Management\.> Cisco Networks: Administered routers and switches for high-performance network connectivity.
\Network Management\.> Windows / Linux Based Networks: Designed, deployed, managed Windows Servers for scalable, efficient and reliable operations.
SKILLS
\.> Network Design and Implementation: Expertise in designing, implementing, and optimizing secure, scalable, and reliable LAN/WAN networks, including the advanced configuration of routers, switches, Next-Generation firewalls, access points, and RF devices.
\.> Network Troubleshooting and Performance Optimization: Skilled in diagnosing and resolving complex connectivity and performance issues across diverse network infrastructures.
\.> Protocols and Standards: In-depth knowledge of network key protocols and standards, including TCP/IP, IPv4, IPv6, DNS, DHCP, OSPF, BGP, GRE, IPSec, SIP, and VPN.
\.> Cybersecurity and Threat Mitigation: Expertise in configuring and managing Next-Generation Firewalls, VPNs, intrusion detection systems, and advanced threat protection mechanisms to ensure robust network security.
\.> IT Project Management: Proficient in managing technology projects, prioritizing quality, deadlines, and seamless coordination across teams.
\.> Technical Documentation and Communication: Skilled in producing comprehensive technical reports, documentation, and effectively communicating with multidisciplinary teams and end users.
| ๐ Nationality | ๐ญ๐ณ Honduras |
| ๐ก Residency | ๐ญ๐ณ Honduras |
| ๐ Location | ๐ญ๐ณ Honduras |
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| Skilled in | solarwinds darktrace wireshark crt putty cisco palo alto panorama vpn ubiquiti windows server rdp linux vmware sccm wireshark adobe creative suit google services atlassian services scrum visual studio office 365 github html css bootstrap c js python ui ux front end gtp godot engine |
| Fluent in | spanishenglish |
| Preferred timezone | -6 |
| Preferred annual pay (min) | $48,000/year |
| Preferred hourly pay (min) | $25/hour |
| Last seen | 11 months ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2021 - 2024: Network Engineer @ Itel International
2019 - 2021: Project Manager @ Municipalidad de Puerto Cortรฉs
2018 - 2018: Tech Support Engineer @ Partner Hero
2013 - 2017: IT Tech Support @ Concentrix
2006 - 2008: Orgatex Administrator @ Fruit of the Loom - Textรญles Merendรณn
2001 - 2005: Network Administrator @ Caracol Knits
2021 - 2024: Palo Alto PCNSA @ Palo Alto Networks
2021 - 2024: Complete CCNP ENCOR (350-401) Master Class @ Udemy
2021 - 2024: IT Project Management @ ITMP
2021 - 2021: SMS Service Management Suit @ RITTER Technologie
2015 - 2021: Adobe Creative Suite @ Udemy
2001 - 2005: CCNA @ Cisco
2001 - 2005: Microsoft Certi๏ฌed ISA Server @ Caracol Knits local vendor
2001 - 2005: Microsoft Certi๏ฌed Active Directory and Exchange Server @ Caracol Knits local vendor
1998 - 2001: Network Course TCP/IP and Fiber Optics @ Former Local Trainner