Experienced Support Engineer with a demonstrated history of remote work in the SaaS tech industry and 9+ years in customer support. Firsthand experience in fast-growing support departments with insight into efficient ticketing systems and processes producing high CSAT scores. Highly detail oriented and skilled in Troubleshooting, JIRA Bug Reporting, QA, and Customer Relationship Management through Zendesk and Salesforce.
Remote OK | rok.co/@danielionashku |
๐ Website | www.linkedin.com/in/danielionashku |
danielionashku | |
Skilled in | qa troubleshooting technical support crm testing |
Fluent in | englishromanianrussian |
Preferred timezone | -8,-7,-6,-5 |
Preferred annual pay (min) | $100,000/year |
Last seen | 3 years ago |
Signed up | 3 years ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2017 - Now: Senior Tier 2 Support Engineer @ InVisionApp
2014 - 2017: Shift Lead @ Simple
2010 - 2014: MSR @ Oregonians CU