Remote worker with 5+ years of experience - Last seen 1 year ago

Professional Summary

Experienced Support Manager with over 5 years in the financial services industry, specializing in the forex market. Proven track record of leading customer support teams to deliver exceptional service and support to clients, ensuring high levels of customer satisfaction and retention. Adept at implementing efficient support processes, resolving complex issues, and enhancing the overall client experience. Strong communication, leadership, and problem-solving skills, with a deep understanding of forex trading platforms, regulatory requirements, and market dynamics.

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Key Achievements
- Successfully managed a support team of 50 representatives, achieving a customer satisfaction score of 90%.
- Implemented new support protocols that reduced average response time by 90% and increased first-contact resolution by 90%.
- Developed and delivered training programs that improved team performance and knowledge of forex trading platforms and services.
- Collaborated with cross-functional teams to identify and resolve systemic issues, enhancing the overall client experience.
- Led the integration of new CRM systems, improving tracking and reporting capabilities for support cases.

-Running the Persian Desk for the Iranian Market (very High potential for Marketing)

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Core Competencies
- Customer Support Leadership
- Forex Trading Platforms (e.g., MetaTrader, Meta Manager)
- Client Relationship Management
- Process Improvement
- Team Training and Development
- Issue Resolution and Escalation
- Regulatory Compliance
- Performance Metrics and Reporting

-Bonus Creation 

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Professional Experience

Support Manager | Aron Groups Broker  and FXpresso broker
Cyprus (Remote Job)| 2021 
- Led a team of 50 support representatives, providing coaching, mentoring, and performance evaluations.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Analyzed support data to identify trends and areas for improvement, implementing strategic changes to enhance service quality.
- Managed the resolution of complex technical issues related to forex trading platforms, ensuring timely and effective solutions.
- Fostered a positive and collaborative team environment, promoting professional growth and development.

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Education
- Bachelor of Management in Cyprus | EMU | 2010
- Relevant Certifications ( Customer Service Management)

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Additional Information
- Fluent in English and Persian
- Proficient in  Meta Manager and ICDL

-Content Creation in English And Persian

🛂 Nationality	🇮🇷 Iran
🏡 Residency	🇮🇷 Iran
📍 Location	🇮🇷 Iran
Remote OK	rok.co/@danial_rad
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support office
Fluent in	persianenglish
Preferred timezone	0,+1,+2,+3 or +8,+9,+10
Preferred annual pay (min)	$12,000/year
Preferred hourly pay (min)	$10/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter