Customer Service Specialist | Digital Marketing & E-Commerce Specialist | Empathetic Leader | Creative Problem Solver | Active Listener | Tenacious Professional
I'm a developing Digital Marketing and E-Commerce Specialist with a rich tapestry of experiences spanning various industries and roles. Currently steering the ship at Flying Kiwi Marketing LLC in California, I am growing my expertise in developing and maintaining cutting-edge e-commerce websites, managing customer service intricacies, and crafting effective digital marketing strategies.
Professional Journey:
I'm the owner of Flying Kiwi Marketing LLC (Oct 2023 - Present): Here, I blend my growing interest in digital landscapes with my knack for e-commerce, focusing on optimizing online platforms, enhancing customer experiences, and driving digital visibility.
Recently I was an Account Manager for Flight Sales Group (Sep 2021 - Nov 2023): In the dynamic Californian market, I honed my skills in account management and relationship building, particularly in the burgeoning legal cannabis industry, managing a portfolio of brands with 70+ retail/delivery stores.
Before moving to the US of A, I gained several years of customer service skills, (Jan 2017- May 2021) in industries ranging from Civil Services, Debt Collection, Banking, and Personal Finance. During these years I've had the opportunity to work with various groups of people, delivering exceptional customer service for our customers, and being involved with projects to implement new systems/processes to strengthen staff KPIs and metrics.
| ๐ Nationality | ๐ณ๐ฟ New Zealand |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@cyrilm13 |
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| Skilled in | customer support marketing shopify google analytics seo content creating empathy creative problem solving active listener effective communication tenacity |
| Fluent in | english |
| Preferred timezone | -8, -7, -6 |
| Preferred annual pay (min) | $50,000/year |
| Preferred hourly pay (min) | $24/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2023 - Now: Digital Marketing & E-Commerce Marketing Specialist (Owner) @ Flying Kiwi Marketing LLC
2021 - 2023: Account Manager @ Flight Sales Group
2020 - 2021: Customer Service & Collections Specialist @ NZ Fintech Group
2024 - 2024: Specialization - Introduction to Generative AI Learning Path @ Coursera
2023 - 2024: Google Careers Digital Marketing & E-commerce Professional Certificate @ Coursera
2012 - 2014: Bachelor of Arts @ Federation University of Australia