Dynamic professional with over 14 years of experience in customer service, fraud prevention, and IT support within the banking sector. Demonstrated expertise in network protocols, account security, and leading efficiency-driven projects. Exceptional problem-solving, communication, and analytical skills, complemented by a robust foundation in IT and cybersecurity principles. I have a passion for technology and continuous learning. I am eager to leverage my background in technology and customer support.
2022 - Now: Financial Crime Specialist @ Regions Bank
2016 - 2022: Digital Communication Specialist @ Regions Bank
2015 - 2016: Retail Sales @ T-Mobile
2014 - 2017: Assistant Manager @ Finishline
- 2016: Business Administration and Management @ Jacksonville State University