Crystal has deep expertise in data-driven marketing strategies, empowering brands with inspiring consumer insights and sharpening digital / social strategies for U.S. / EU / APAC markets and digital ecosystems. She has worked with a range of Fortune 500 brands across Luxury, Beauty, Personal Care, Beverages, Hospitality and Healthcare industries.
Client portfolio: Coach, P&G (Olay, SK-II, Pantene, Tide, Pampers, Oral-B), LVMH (Bulgari, Chaumet, Givenchy Beauty, Benefit Cosmetics), AB InBev (Budweiser), EstΓ©e Lauder Company, Ralph Lauren, Swarovski, Hugo Boss, Valentino, Forevermark, Lane Crawford, The Peninsula Hotels, Accor Hotels Group, Bacardi Limited, The Home Depot, Macy's, Mars, CVS, Wells Fargo, Visa, AstraZeneca
Consulting / activation projects includes brand strategies, social media, e-commerce / omnichannel strategy, search optimization, content marketing, mobile and CRM.
Prior to becoming a strategist, Crystal led the Marketing and Human Resources efforts at a IT consulting startup (which was later acquired by Hitachi Consulting), where she was hired as No.7 employee and played an instrumental role in scaling the business from a seven-person team to a 500-employees operation in three years and transition through multiple M&As. She partnered with C-level executives in shaping global market strategies and building structures and process to drive rapid growth.
Specialties: Digital Strategy; Marketing Strategy; Market Research; Business Analysis; Social Analytics; Cross-functional Project Management; 360 Marketing Strategy; Branding; CRM
Tools/Skills:
Data Analysis: Advanced Excel; SQL; Python; Experienced in working with DMP
Data Partnership / Innovation: Active in her network of established / emerging data technology and solutions providers
Digital / Social Analytics: Brandwatch / Crimson Hexagon, Affinio, Shareablee, Innervate, Google Analytics, Pathmatics, Moat; Salesforce, Marketo
Syndicated databases: MRI/Simmons, GlobalWebIndex,Nielsen AdIntel, comScore
Survey: Pollfish, Qualtrics, Forsta
Personality highlights: entrepreneurial, analytical, creative problem solver; Passionate in human truths, technologies, startups, and arts.
| π Nationality | π¨π³ China |
| π‘ Residency | πΊπΈ United States |
| π Location | πΊπΈ United States |
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| Skilled in | digital strategy marketing strategy market research consumer research business analysis digital analytics social analytics project management 360 marketing strategy brandingbrandwatch crimson hexagon affinio shareablee unmetrics google analytics pathmatics moat salesforce marketomri simmons nielsen adintel comscore globalwebindex pollfish qualtrics forsta |
| Fluent in | englishmandarincantonesechinese |
| Preferred hourly pay (min) | $150/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
π Early adopter |
2017 - Now: Associate Director, Marketing Science @ BBDO
2013 - 2016: Digital Strategy Advisory and Research @ Gartner
2008 - 2012: Marketing Manager @ Hitachi Consulting
2005 - 2008: Human Resource Manager @ Hitachi Consulting
2012 - 2014: MBA @ Boston University
2010 - 2005: Double Bachelors (Public Relations; English) @ Sun Yat-sen University