Experienced Project and Operations Manager with 12+ years in client-facing roles, service delivery, and process optimization. Skilled in stakeholder engagement, IT service management, and continuous improvement. Expert at leading teams, managing KPIs, and driving customer success through strategic planning, resource optimization, and service excellence.
| ๐ Nationality | ๐จ๐ท Costa Rica |
| ๐ก Residency | ๐จ๐ท Costa Rica |
| ๐ Location | ๐จ๐ท Costa Rica |
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rok.co/@crisrodriguez01 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | active directory sql data analysis and queries it service management service desk technical support microsoft office 365 networking ccna certified telephony aws avaya cisco crm salesforce servicenow process improvement lean kaizen strategic planning infrastructure management kpi and sla management vendor management leadership and coaching risk management compliance budgeting resource allocation project management |
| Fluent in | spanishenglish |
| Preferred timezone | -4, -5, -6, -7, -8 |
| Preferred annual pay (min) | $32,000/year |
| Preferred hourly pay (min) | $12/hour |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐จโ๐ป Remote worker |
2021 - 2024: Customer Care Supervisor @ Experian Services
2020 - 2021: IT Operations Manager @ Fujitsu Consulting
2017 - 2020: Service Desk Team Manager @ Fujitsu Consulting
2012 - 2017: ITIL Process Controller @ Fujitsu Consulting
2009 - 2012: Cisco TAC Tier 1 & Sony Laptop Support @ Foundever
2008 - 2009: CCNA Certified @ Universidad Nacional de Costa Rica
2004 - 2008: High School Diploma @ Liceo de Heredia