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@crisrodriguez01

Remote worker with 17+ years of experience - Last seen ago

Experienced Project and Operations Manager with 12+ years in client-facing roles, service delivery, and process optimization. Skilled in stakeholder engagement, IT service management, and continuous improvement. Expert at leading teams, managing KPIs, and driving customer success through strategic planning, resource optimization, and service excellence.


Skilled in active directory sql data analysis and queries it service management service desk technical support microsoft office 365 networking ccna certified telephony aws avaya cisco crm salesforce servicenow process improvement lean kaizen strategic planning infrastructure management kpi and sla management vendor management leadership and coaching risk management compliance budgeting resource allocation project management 
Fluent in spanishenglish
Preferred timezone -4, -5, -6, -7, -8
Preferred annual pay (min) $32,000/year
Preferred hourly pay (min) $12/hour
Last seen 9 months ago
Signed up 9 months ago
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Employment

2021 - 2024: Customer Care Supervisor @ Experian Services

2020 - 2021: IT Operations Manager @ Fujitsu Consulting

2017 - 2020: Service Desk Team Manager @ Fujitsu Consulting

2012 - 2017: ITIL Process Controller @ Fujitsu Consulting

2009 - 2012: Cisco TAC Tier 1 & Sony Laptop Support @ Foundever

Education

2008 - 2009: CCNA Certified @ Universidad Nacional de Costa Rica

2004 - 2008: High School Diploma @ Liceo de Heredia

5ms