Remote worker with 7+ years of experience - Last seen 6 months ago

🔹Customer Experience Leader | Psychology + Tech Innovator | Driving CSAT & Team Excellence

I transform customer support into strategic growth engines by fusing behavioral psychology with technical expertise. With 5+ years in tech CX and 2 years leading teams, I specialize in:
✅ Boosting Customer Loyalty: Increased subscriber CSAT/NPS by 18% through ticket-flow redesigns
✅ Operational Efficiency: Reduced response time 35% via standardized solutions
✅ Team Empowerment: Lifted agent satisfaction 50% using psychology-based coaching

My unique value:
- 🧠 Psychology Degree: Apply consumer behavior insights to CX processes
- 💻 Tech Background: Programming skills (C#/Java) + Zendesk/Kustomer mastery
- 🔐 Compliance Expertise: LGPD/GDPR-certified for global operations

Currently driving:
- AI-enhanced ticket routing for faster resolution
- Psychology-based training programs for remote support teams
- Unified CX/metrics dashboards for leadership

Let’s connect, if you seek:
→ Higher CSAT/NPS through human-centric design
→ Teams that thrive in high-pressure environments
→ GDPR-compliant support scaling

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@cisco00
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	cx leadership psychology csat nps ticket design efficiency response time coaching c sharp java zendesk kustomer lgpd gdpr ai routing remote training metrics human centric retention process improvement cx strategy
Fluent in	brazilian portugueseenglish
Preferred timezone	GMT-3
Preferred annual pay (min)	$20,000/year
Preferred hourly pay (min)	$20/hour
Last seen	6 months ago
Signed up	6 months ago
Badges	👨‍💻 Remote worker