I have spent over 15 years in the Customer Care industry, driven by a desire to give every customer the best experience they can have. I have picked up many skills over the years including content creation, website building, proofreading, editing, data transfer/entry, transcription, and ghost writing, training both consumers and team members, online support via chat and email, multi-line phone support and problem resolution. I have a passion for making all things accessible and ADA compliant and have begun transcribing audio as part of that journey to accessibility. There is nothing I can't do once I've set my mind to it.
Remote OK | rok.co/@chouser |
๐ Website | www.linkedin.com/in/ciera-houser1991/ |
Skilled in | editing proofreading transcription data entry typing cms website usability microsoft suite data transfer customer support chat support quickbooks payroll team management training |
Fluent in | english |
Preferred timezone | Central Standard |
Preferred annual pay (min) | $40,000/year |
Preferred hourly pay (min) | $30/hour |
Last seen | 2 years ago |
Signed up | 2 years ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2021 - Current: Caption Agent @ CaptionCall
2018 - 2021: Lead Client Success Agent @ Gabbart Communications