Remote worker with 18+ years of experience - Last seen 4 months ago

I am a professional with over 15 years of experience in the customer service field. Over the years, I have worked in customer service for travel agencies and in commercial back office for sales directorate, as well as working as an instructor for English and business management classes. My professional experience is based on the following activities:
• Bilingual customer service for airline passengers;
• Sales of domestic and international flight tickets;
• Customer service for travel agents;
• Customer support;
• B2C Back Office;
• Competition analysis;
• Training of new employees;
• Business management instructor for young adults;
• English instructor in face-to-face, remote, and in-company formats.
Main Projects:
• Optimization of phone waiting time through collaboration with external promoters of the Tyller company;
• Participation in the implementation of the Amadeus system at TAM Airlines;
• Back office overhaul project through Lean Inception at CVC Corp;
• Training projects and process improvements with the sales directorate of CVC CORP;
• Engagement committee at CVC CORP to strengthen internal client interaction;
• Customer Experience Ambassadors Project: a project aimed at improving customer experience through resolutions of internal processes at CVC CORP.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@caioladeia
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support technical support virtual assistant excel office365 troubleshooting bilingual assistant bilingual representative bilingual support customer service
Fluent in	portugueseenglishspanish
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$10/hour
Last seen	4 months ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter