Remote worker with 9+ years of experience - Last seen 2 years ago

Operation Development Director Assistant
Jeddah, Saudi Arabia
Jeddah, Saudi Arabia
● Develop Operations KPIs and monitor them
● Develop performance incentive program (technical and behavioral)
● Automate the incentive program
● Develop Operational dashboards
● Operational quality and risk management
● Establish operation leasing unit to manage assets and automate the leasing and
contract management
● Develop operation process, workflow, JDQs, policies and procedures
● Enhance overall operational performance according to required standards
● Establish internal and external customer auto survey
● Manage the data warehouse unit (establish hospital indicators)
● Manage all operational development projects (F&B development and support
services)
● Developed and manage Data mining and analysis unit
● Manage the operations manpower (Org charts, headcount, budgets and
forecasting)
Enterprise Strategic Performance Management Executive
● Report to VP
● Develop employee performance plans which includes the key performance
indicators.
● Negotiate requirements and performance standards for measuring the outcome
and overall productivity against the predefined benchmarks.
● Provide continuous coaching and feedback during the period of delivery of
performance.
● Identify the training and development needs by measuring the outcomes
achieved against the set standards and implementing effective development
programs for improvement.
● Hold quarterly performance development discussions and evaluating employee
performance on the basis of performance plans.
● Corporate / Enterprise Performance Management processes such as Strategic
Planning, Planning
● Budgeting Forecasting, Rolling Forecast, Management Reporting etc.
● Deliver projects on Business process reengineering and Functional Alignment
● Lead the enterprise wide associate talent review and performance goal setting
processes to continue movement toward a high performance culture
● Define and achieve metrics to increase employee performance through
consistent utilization of the
● performance management process.
● Develop multi-level employee engagement strategies to strengthen our stance
and progression as a high performing culture.
● Gathers, analyzes and documents business and functional requirements and
translates them into applicable business solutions.
● Partner with Human Resources Business Partners to define and communicate
career paths for employees at both the corporate and line of business level.
● Support a robust performance management process (PMP) to build cross-
functional enterprise leadership capabilities and bench strength.
● Ensure that PMP process drives required employee performance and that
associates meet required expectations.
● Collaboratively work with multiple stakeholders to design workforce retention
strategies, plans, and
● initiatives that address risk and align to the organization’s current and future
talent needs.
Department Admin Supervisor (Maintenance)
● Establish TSM Call center & CRM Departments (Inbound & Outbound)
● Design, Program & implement the call center & CRM technical infrastructure
(AVAYA
● Develop & implement technical & non-technical call center training programs
● Develop call center & CRM reporting system & productivity monitoring
● Develop call center & CRM process maps & operational user manuals
● Develop customer satisfaction indices & monitor implementation of surveys
● Supervising the Call Center Department
● Supervising the Customer Relations Department
● Project Management & Documentation (ex. Call Center & Customer Service
Centralizing, Call Center & CRM Outsourcing, Adapting GPS & Remote Invoicing, Microsoft CRM Software Implementation, Website Developing, and E1 Configuration)
● Call Center & CRM (AVAYA) System Analyst & Administrator
● MS Dynamic Solution (GP & CRM) & Co. Website Business Analyst &
Administrator
● First Level Technical Support (Hardware & Software)
● Samsung (Financial & Customer Service Support) Account Manager
● Research & Development
● Data mining & technical reporting
● Yearly Strategic Planning
● Business Process Analyst (BPI, BPD):
Ø Develop BPI & Organizational Restructure for KSA Samsung
Ø Develop BPI for Electro (Samsung Distributor in KSA)-Attached sample
Ø System Analysis & Design for CRM & GP Configuration
Ø System Analysis & Design for TSM website development
Ø Developing Customer Satisfaction measuring system
Ø Developing KPI & Performance evaluation Systems
Ø Developing a Call Center user manual & process mapping
Ø Developing a Customer Service user manual & process mapping.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇪🇬 Egypt
📍 Location	🇪🇬 Egypt
Remote OK	rok.co/@byasin
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Skilled in	data mining data analysis system analysis kpis performance analysis forecasts
Fluent in	englisharabic
Preferred timezone	+3
Preferred annual pay (min)	$60,000/year
Preferred hourly pay (min)	$80/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter