Remote worker with 10+ years of experience - Last seen 11 months ago

Forget the box: Adam thrives in dynamic environments, reliably delivering exceptional results. For 20 years, he has energetically driven success in customer service, sales, and business management, contributing to the achievements of diverse organizations across various sectors.
Most recently, Adam spent the past eight months at the helm of Big Screen Big World Travel, an online business he founded to provide a first-class travel booking experience for those with a passion for movie and TV show locations.

Previously, his impactful role as a Member Services Representative at Foundever (1-2020 to 4-2024) saw him lead his team in loan origination and servicing for USAA. In this position, he rendered comprehensive customer service and sales support to over 50 USAA members daily, adeptly handling inquiries and resolving issues. He also utilized strong problem-solving and technical skills to efficiently resolve an average of 20 daily member technical support inquiries. Recognizing his expertise and leadership potential, Adam was promoted to a mentor and trainer after 1 year, significantly contributing to the successful onboarding of a new hire class that was ranked as one of the best in 6 years.

This built seamlessly on his role as an Assistant Manager at Family Dollar (2-2018 to 2-2019). In this capacity, he primarily led with customer service, logistics, and inventory management. A key accomplishment in this role was his promotion to Assistant Store Manager within just four months of hire, a testament to his proven leadership abilities and rapid mastery of store operations.

Adam’s diplomacy and relationship management skills were honed throughout his career, particularly during his time in customer-facing and sales-focused roles. This is exemplified by his impact as a Reservations Agent at Alorica (11-2016 to 1-2018), where his adept handling of inquiries and issue resolution routinely earned him 100% call grades. His strong communication and persuasive abilities in this role also contributed to his achievement of the "Club LQ" award, recognizing him in the top 10% of company sales.

Driven by a customer-centric approach and two decades of experience, Adam consistently delivers exceptional results. Whether earning 5-star reviews from satisfied travelers, achieving top sales performance, or leading teams to exceed expectations, his proven ability to solve complex problems and leverage his deep expertise in business management and sales contributes to his outstanding success.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@bsbwtravel
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service project management administrative support kpis performance metrics graphic design operations management computer science cloud computing artificial intelligence typing sales data analysis data entry reporting marketing technical support problem solving written communication verbal communication strategic planning critical thinking conflict resolution dispute resolution adaptability time management active listening empathy mentoring leadership collaboration multitasking microsoft office ms office ms word ms excel ms outlook ms project ms powerpoint microsoft windows google suite g suite agile six sigma kanban trello asana tableau html css java js php jquery python sql c plus plus citrix workday google cloud oracle microsoft azure slack ms sharepoint webex dayforce kronos icims dropbox zoom microsoft teams google meet gotowebinar adobe creative suite canva peoplesoft salesforce hubspot sabre zendesk attention to detail advertising presentations google analytics google workspace goal setting team building
Fluent in	english
Preferred timezone	+5, +4, +3
Preferred annual pay (min)	$38,000/year
Preferred hourly pay (min)	$19/hour
Last seen	11 months ago
Signed up	11 months ago
Badges	👨‍💻 Remote worker