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@bryanmunguia42

Remote worker with 5+ years of experience - Last seen ago

Customer Onboarding and Operations Specialist with 6+ years of experience supporting SaaS, FinTech, healthcare, and B2B platforms in remote environments. Skilled in onboarding clients, troubleshooting platform issues, coordinating cross-functional teams, and improving workflows to drive efficient operations and positive customer experiences. Strong background in support, QA, and process optimization, with growing experience in client onboarding and platform implementation.


Skilled in customer support customer success onboarding implementation saas b2b technical support zendesk intercom crm hubspot salesforce troubleshooting api integrations operations process improvement qa quality assurance documentation remote work google workspace microsoft 365 slack fintech 
Fluent in spanishenglish
Preferred timezone -8,-7,-6,-5
Preferred annual pay (min) $20,000/year
Preferred hourly pay (min) $10/hour
Last seen 1 month ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2025 - 2025: Patient Care Specialist @ Primary Medical Physicians LLC

2025 - 2026: Account Manager @ Akurateco

2023 - 2025: Tier2 Customer Support @ Seis

2021 - 2023: Quality Analyst @ Concentrix

2021 - 2021: Risk and Dispute Analyst @ Concentrix

Education

2012 - 2017: B.S. in Computer Engineering @ Universidad Nacional de Ingenieria

2007 - 2011: High School @ Instituto Tecnico Jose Dolores Estrada

5ms