Customer Onboarding and Operations Specialist with 6+ years of experience supporting SaaS, FinTech, healthcare, and B2B platforms in remote environments. Skilled in onboarding clients, troubleshooting platform issues, coordinating cross-functional teams, and improving workflows to drive efficient operations and positive customer experiences. Strong background in support, QA, and process optimization, with growing experience in client onboarding and platform implementation.
| ๐ Nationality | ๐ณ๐ฎ Nicaragua |
| ๐ก Residency | ๐ณ๐ฎ Nicaragua |
| ๐ Location | ๐ณ๐ฎ Nicaragua |
|
|
rok.co/@bryanmunguia42 |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support customer success onboarding implementation saas b2b technical support zendesk intercom crm hubspot salesforce troubleshooting api integrations operations process improvement qa quality assurance documentation remote work google workspace microsoft 365 slack fintech |
| Fluent in | spanishenglish |
| Preferred timezone | -8,-7,-6,-5 |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 1 month ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2025 - 2025: Patient Care Specialist @ Primary Medical Physicians LLC
2025 - 2026: Account Manager @ Akurateco
2023 - 2025: Tier2 Customer Support @ Seis
2021 - 2023: Quality Analyst @ Concentrix
2021 - 2021: Risk and Dispute Analyst @ Concentrix
2012 - 2017: B.S. in Computer Engineering @ Universidad Nacional de Ingenieria
2007 - 2011: High School @ Instituto Tecnico Jose Dolores Estrada