Customer Experience & Community Specialist with 7+ years of experience in fintechs, startups and global teams (Revolut, Accenture). Iโve led support, KYC, onboarding, and community engagement across Brazil, Portugal, and remote settings. Strong in empathy, structure, and communication. Looking for remote roles in Customer Success, experience, operations or Community Management.
| ๐ Nationality | ๐ง๐ท Brazil |
| ๐ก Residency | ๐ต๐น Portugal |
| ๐ Location | ๐ง๐ท Brazil |
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rok.co/@bruno_vilar |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer experience community management customer support kyc compliance user onboarding remote support cx strategy fraud review communication empathy process structuring event production educational content startups fintech global teams asynchronous work remote work |
| Fluent in | portugueseenglishspanish |
| Preferred timezone | -5,-4,-3,-2,-1,0,+1,+2,+3,+4 |
| Preferred annual pay (min) | $45,000/year |
| Preferred hourly pay (min) | $23/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2023 - 2024: Community Operations Manager @ Vila 11
2022 - 2023: Customer Support Specialist (KYC & Onboarding) @ Revolut
2021 - 2022: Content Reviewer @ Accenture
2019 - 2022: Customer Experience Analyst @ Future Law
2017 - 2019: Fraud Prevention Rep @ Mercado Livre
2022 - 2025: B.A in International Relations @ Franca University
2014 - 2014: Exchange Program @ International House Newcastle