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borisberovic

Remote worker with 25+ years of experience - Last seen ago

Technically minded and analytical professional with extensive experience in application support, service delivery management, service improvement, customer experience, customer success, expertise in defining business requirements, problem resolving, major incident escalation with focus on Service Excellence.


🛂 Nationality 🇷🇸 Serbia
🏡 Residency 🇿🇦 South Africa
📍 Location 🇿🇦 South Africa
This position is a Remote OK original posting Remote OK rok.co/@borisberovic
LinkedIn https://www.linkedin.com/in/boris-berovic-3bb88776/
Skilled in csi operational excellence ex major incident cx success cx coach research data analysis problem solving sdm lean methodologies 6 sigma itil service excellence life coach 
Fluent in englishserbian
Preferred timezone 0, +1, 0+2
Preferred annual pay (min) $45,000/year
Preferred hourly pay (min) $100/hour
Last seen 1 year ago
Signed up 1 year ago
Badges 👨‍💻 Remote worker

🎨 Maker

🎖 Early adopter

Employment

2018 - 2022: Major Incident and Problem Manager @ Nedbank

2017 - 2018: Employee and Customer Excellence @ Nedbank

2016 - 2017: Continuous Service Improvement @ Nedbank

2002 - 2015: Output Centre Manager @ Nedbank

1999 - 2001: SDM @ Nedbank

Side Projects

2012 - 2016: RSS Output Management Centre - Cluster/Business Unit Optimization

2009 - 2010: Print and Statement Geographical Merge

2002 - 2004: Swiss Card printing – Switzerland

2000 - 2018: Master of Ceremony at functions including Nedbank I&O reward and recognition functions

1997 - 1998: Control D implementation

Education

2021 - 2021: Certified Lean Specialist @ Udemy

2021 - 2022: Certified SQL Masterclass for Data Analytics @ Udemy

2021 - 2022: Certified Master Six Sigma Methodology @ Udemy

2021 - 2022: Certified Data Science with R and Python @ Udemy

2021 - 2022: Certified SaaS Marketing Metrics Managers and Founders @ Udemy

2021 - 2022: Professional Life Coach @ Alison

2021 - 2022: Performance Management: Review and Analysis @ Alison

2021 - 2022: Introduction to Customer Service Excellence @ Alison

2021 - 2022: Life Lessons from Sport @ Alison

2019 - 2019: ITIL V4 Foundation @ Foster-Melliar, iSolve Learning Solutions

2004 - 2005: Leadership Development Program @ Gordon Institute of Business Science

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