Barry is a sales and customer success leader with a strong track record in driving business growth and fostering exceptional customer experiences. Skilled in strategic planning, team leadership including managing others, and stakeholder engagement, heโs consistently delivered results, including doubling client books, retaining over 96% service subscription value for a $500 million book of business, drove upsell opportunities of $3.5 in recurring revenue for a single fiscal year, and maintained a high customer satisfaction even increasing CSAT up 3% to 97.6% of clients very satisfied. With a masterโs degree, multiple certifications, and proficiency in key tools, he is equipped to lead and deliver value in dynamic environments including people, process, and technology transformations.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@bfortuna91 |
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| Skilled in | microsoft office suite microsoft excel pivots functions lookups charts microsoft power bi microsoft powerpoint google suite factset terminal pendo salesforce slack quickbooks spss r customer success customer relationship business dev saas retention sales strategic planning team training product enhancement performance evaluation stakeholder engagement risk identification market research operations management data analysis post sales people management |
| Fluent in | english |
| Preferred timezone | +5,+6,+7,+8 |
| Preferred annual pay (min) | $100,000/year |
| Preferred hourly pay (min) | $40/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2023 - 2024: Customer Care Manager @ American Income Life
2013 - 2023: Regional Director @ FactSet
2012 - 2013: Analyst @ The Ayco Company
2012 - 2013: Masters of Science @ Rensselaer Polytechnic Institute
2009 - 2012: Bachelors of Science @ Rensselaer Polytechnic Institute