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@barrorog

Remote worker with 26+ years of experience - Last seen ago

After 20+ years of experience in Telecommunication industry with a strong
knowledge on after-sales, financial management, operational process &
performance, resource planning, problem solving and customer management.
Business case preparation & service delivery management for multicounty and multicultural customer environment mainly for Central America, Latin America & Caribbean customers.
Extensive experience of project integration, troubleshoot, customer support
And relationship with customer.
Customer engagement to analyze and propose the right solution addressing
the technical needs, with international experience Working in different cultural environments.


Skilled in customer support telecom front end backend 
Fluent in spanishportugueseenglish
Preferred timezone +3
Preferred annual pay (min) $60,000/year
Preferred hourly pay (min) $20/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2016 - 2021: Operations manager @ Amerinode

2008 - 2016: Manager services @ Ericsson

2000 - 2008: OPERATIONS COORDINATOR @ Claro

Side Projects

2016 - 2021: Start Operations Amerinode

2012 - 2016: Operation & Maintenance Service Claro Rio de Janeiro,

2011 - 2012: Network roll-out, customer support and field operations, Claro Dominican Republic.

2010 - 2011: Sagemcom STB and MsMw platform tests on GVT project in Curitiba/Brazil. Logs collecting. Test plan creation and management.

2008 - 2010: Preparation of business case for a 3G mobile, including Design, equipment, SW & HW installation and operation for VIVO Sรฃo Paulo.

Education

2012 - 2014: MBA IN BUSINESS MANAGEMENT @ FGV

2005 - 2010: BACHELOR OF SCIENCE IN ELETRONIC ENGINEERING @ Estacio de Sa

6ms