Customer-centric professional with 4+ years of experience delivering top-tier support via phone, email, and live chat. Proven track record of resolving 90%+ inquiries on first contact accurately processing 100+ orders weekly and maintaining a 95%+ customer satisfaction rating. Adept at de-escalating conflicts streamlining support workflows and leveraging CRM tools like Zendesk, Salesforce, Freshdesk.to enhance service efficiency. Strong communicator with a passion for building lasting customer relationships through empathy and proactive solutions.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@aswathkt94 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support verbal written communication active listening professional phone emailingmultilingual office 365 powe bi crm software zendesk salesforce freshdesk case ticket management google workspace |
| Fluent in | englishmalayalam |
| Preferred timezone | all |
| Preferred annual pay (min) | $3,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 10 months ago |
| Signed up | 11 months ago |
| Badges |
๐จโ๐ป Remote worker |
2020 - 2025: Relationship Manager @ Playstore sports
2018 - 2019: Customer Service Associate-Voice @ Teleperformance
2016 - 2018: Administrative officer @ Swas Industries
2014 - 2017: Diploma in mechatronics @ NTTF-NEC Bangalore