Remote worker with 9+ years of experience - Last seen 2 years ago

I am a Technical Support Specialist with over a decade of experience in high volume call centers. I have a strong understanding of WFM analysis and call metrics, and I have worked in new hire training as well as quality assurance. I have written training manuals and assisted with knowledgebase modification. I have experience with multiple ticketing systems, such as HP, Salesforce and Atlas. I have also dabbled in project management, and in previous roles have performed testing for new products while simultaneously gathering data from my customer service oriented duties. I specialize in streamlining call flow and helping my colleagues be as productive as possible in terms of handle time, ACW management and probing. I love helping people and I have a talent for quickly diagnosing issues, even if the customer has difficulty articulating what the problem is. In my spare time, I write (you can see my short story collection here on Amazon: www.amazon.com/Malformed-Nightmares-Moore-ebook/dp/B0BW1PDQ1P/ref=sr_1_1?crid=23NGTNAGQI4W2&keywords=malformed+nightmares&qid=1676990071&sprefix=malformed+ni%2Caps%2C179&sr=8-1) make AI art (my work is here: creator.nightcafe.studio/u/Ashe_Sedai) and spend time with my children, pets, and partner.

Remote OK	rok.co/@ashesedai
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support technical support microsoft office technical writing atlas sap salesforce call volume management
Fluent in	english
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$25/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter