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arnaudadam

Remote worker with 22+ years of experience - Last seen ago

My professional vision is to build a legacy of service excellence, professional integrity and continuous learning in a socially responsible environment.

My mission is consequently to lead by example, motivate, coach, and train teams as we strive to exceed the business needs of international clients, leveraging the latest Customer Relationship Management and Learning Management Systems technologies.

I live by the following values: Integrity, Service, Dedication, Excellence, Thirst for knowledge.


Skilled in customer success saas support business process training dev vendor management e learning strategic planning customer satisfaction project management social media business strategy call center management account management crm contract management budgets troubleshooting marketing strategy customer relations hiring office 365 jira azure devops coaching training delivery public speaking negotiation team leadership team building creative problem solving customer service sla gestion des performances multi cultural leadership kpi implementation e learning implementation customer service training zendesk methodes agiles entrepreneuriat start up tests logiciels whitebox testing blackbox testing qa management gestion du service client value realization 
Fluent in englishfrench
Preferred timezone -8, -7, -6, -5, -4, -3, -2, -1, 0, +1, +2, +3, +4
Preferred annual pay (min) $85,000/year
Preferred hourly pay (min) $75/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2019 - Now: QA & Customer Support Manager @ Privowny, an Assurant company

2016 - 2018: Director Training and Vendor Management @ All Access Interpreters

2012 - 2015: Owner, Founder @ Hale 'e pฤ nui Spa

2010 - 2011: Associate Director Annual Giving @ University of Hawaii Foundation

2002 - 2009: Customer Success Operations Manager @ T-Mobile

673ms