With nearly two decades of progressive experience in operations management, GIS leadership, and client relations across leading organizations, I have consistently delivered operational excellence, strategic change management, and high-impact process improvements. Presently, I serve as Manager Operations at Cybertech Systems & Softwares Ltd, where I spearhead holistic site operations for the Kolkata center, drive service delivery, and lead diverse teams to consistent achievement of SLAs and stakeholder expectations.
Over the years, my journey has encompassed establishing offshore infrastructure, managing large-scale service delivery, and architecting end-to-end risk mitigation frameworks. I excel at aligning operational execution with business goals, optimizing resource planning, and mentoring leadership teams to ensure robust team development and succession planning.
My expertise spans GIS data management, technical troubleshooting, and streamlining workflows to maximize administrative and technical efficiency. At Altisource Business Solutions and CONNOTE Infotech, I shaped vendor/client management strategies, process automation, and cross-functional team development, resulting in enhanced financial operations and operational standards.
Key strengths include strategic planning, risk management, operational turnaround, and client-centric communication. I am adept at leveraging technology, developing high-fidelity reporting structures, and fostering transparent, forward-thinking leadership in fast-paced, multi-stakeholder environments.
I bring a passion for operational innovation, team empowerment, and continuous process transformation, delivering measurable business outcomes and resilient growth.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
|
|
rok.co/@anu2003s |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | operations management team leadership strategic planning process automation gis management client relations stakeholder engagement service delivery risk mitigation resource planning offshore infrastructure change management kpi analysis performance management technical troubleshooting workflow optimization recruitment talent dev vendor management business analysis automation esri environment ms office data management project management |
| Fluent in | englishhindimarathimalayalam |
| Preferred timezone | +8 PST |
| Preferred annual pay (min) | $35,000/year |
| Last seen | 17 hours ago |
| Signed up | 18 days ago |
| Badges |
๐จโ๐ป Remote worker ๐ Newbie |
2020 - Now: Operations Manager @ Cybertech Systems & Softwares
2013 - 2020: Floor Lead @ Altisource Business Solutions PVT Ltd