Remote worker with 8+ years of experience - Last seen 1 year ago

Results-driven Account Manager and Customer Success professional with 3+ years of experience driving client growth through SaaS solutions and strategic relationship management. Proven track record of increasing revenue by 26% through consultative selling and customer success strategies. Expert in implementing and managing enterprise-level accounting and business management solutions including Wolters Kluwer, Sage, and Cegid platforms. Skilled in managing enterprise clients with 6-7 figure revenues while maintaining a 95% retention rate. Multilingual professional competent in bridging technical and business requirements across diverse cultural environments.
KEY ACHIEVEMENTS
- Revenue & Retention Excellence: Increased client portfolio revenue by 26% from 2023 to the present through effective account management and proactive cross-selling and upselling strategies. Maintained 95% client retention rate.
- Process Optimization: Pioneered new approach for Beckham Law applications, resolving 250+ delayed cases and improving client satisfaction by 40%
- Policy Change: Led internal project to restructure data storage policy and procedures, enhancing IT control and security protocols within the office.

🛂 Nationality	🇺🇦 Ukraine
🏡 Residency	🇪🇸 Spain
📍 Location	🇪🇸 Spain
Remote OK	rok.co/@annakravchenko
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success account management saas solutions client onboarding client retention cross selling upselling consultative selling revenue growth software integration it troubleshooting saas deployment user provisioning technical support business dev market research corporate image design inbound sales cultural proficiency sales support front end dev lan management process optimization project management training client training enterprise software wolters kluwer sage cegid quipu ubyquo communication stakeholder management problem solving international business client satisfaction ui ux improvement data security policy change rhythmic gymnastics coaching russian english spanish catalan korean german french
Fluent in	spanishenglishrussiankoreancatalan
Preferred timezone	+1
Preferred annual pay (min)	$35,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter